Returns, Cancellations & Exchange

Kindly take a moment to familiarize yourself with our unique handmade jewelry before initiating any return requests. At OOAK Jewels, we pride ourselves on creating one-of-a-kind pieces of jewelry that are carefully handcrafted by our skilled artisans. Each piece is created with love and care, making it unique and special in its own way. Handmade jewelry items may have slight variations and imperfections that add to their charm and beauty, unlike mass-produced items. Please note that the stones used in our jewelry may vary in color and shade as well.Then also if you don't like a certain product and wish to return it here are some rules:

  • Inform: You need to share the name and image of the product via email at ooakjewels1@gmail.com  within 48 hours from the time you receive your product. We will then approve your return request and then the next step follows.

  • Return: Once you receive our confirmation for your return request approval, you need to ship us the products you wish to return with all the original packaging by keeping it safely back into the box/packaging. The product(s) should be shipped back to us within 5 days from the day we approve your return  request.(we can also arrange for reverse shipment pickup ). The cost of shipping the product will be borne by the customer. The product(s) should be in its original and unused condition with intact packaging. We will not be able to process the refund coupon code if the product(s) is damaged or shipped without its original packaging. Please use a reliable courier service for shipping the product(s) and share the tracking details once the products shipped.

  • Refund: The final step starts once we receive the returned package from you. Once we receive your package, we will inform you within 24-48 hours about the receipt. Upon quality check, we will calculate the applicable refund as per our Refund Policy

Cancelation of order:
  • Every order is generally fulfilled within 6 hours of order placement. Orders once placed on our website are only eligible for cancellation until they are shipped from our warehouse. For COD orders, we will call you for order confirmation before shipping. Prepaid orders cancelled before shipping will be refunded as per customers choice of receiving a refund-coupon-code or refund in your original payment mode. (5% deduction as PG charges)

Exchange and Refund Policy

  • Once we recieve the product(s) for return and after the quality check which generally take 24 hrs, we shall issue a Gift card( after deducting all the necessary charges such as shipping, gst tax,and payment gateway charges as per the bill) which will be emailed to you on your original mail address, it will be valid for one year from the date of issue.
  • Customised products or used products are not elligible for excahnge
  • Incase you recieve a damage product, we will be happy to ship a replacement of the same product or we will repair and send you the product asap.
  • If the return product does not pass the quality check i will be returned to you and the shipping cost of the same will be borne by the customer.